Return & Refund Policy

At Jetty Extracts, we are committed to providing high-quality products and ensuring your satisfaction. If you are unsatisfied with your purchase, please review our return and refund policy below.

General Return Policy

Jetty Extracts does not process returns or refunds directly. All returns and refunds must be handled through the dispensary where the product was purchased.

Please contact your dispensary as soon as possible if you:

Received a defective product
Received the wrong product
Are otherwise unsatisfied with your purchase

The dispensary will guide you on their specific return or exchange procedures.

Defective or Damaged Products

If your product is defective, damaged, or does not meet quality standards:

Do not discard the product or packaging.
Contact the dispensary where you purchased the product.
Provide the following information:
- Proof of purchase (receipt, order confirmation, etc.)
- Product name and batch/lot number
- Description of the issue
- Photos or videos, if applicable

The dispensary will coordinate with Jetty Extracts to determine eligibility for a refund or exchange.

Refunds & Exchanges

Refunds and exchanges are processed by the dispensary, according to their policies.
Jetty Extracts does not guarantee refunds outside of the dispensary’s process.
Please note that dispensary policies may vary and may include specific timeframes or conditions.

Contact Jetty Extracts

If you need assistance or guidance regarding your purchase:

Email: sales@jettyextract.com

Provide the same information listed above to help us assist you efficiently. While we cannot process returns directly, we can help coordinate with your dispensary to resolve the issue.

Important Notes

Always retain your receipt or proof of purchase.
Keep all original packaging and product intact.
Jetty Extracts reserves the right to modify this policy at any time; the latest version will always be available on our website.

Jetty Extracts – Quality Products, Customer Satisfaction Priority